Arlington County Government Sealed Solicitation
Title: 22-DHS-RFP-18 Secure Telehealth Services
Deadline: 2/24/2022 5:00 PM (UTC-05:00) Eastern Time (US & Canada)
Status: Awarded
Solicitation Number: 22-DHS-RFP-18
Description: Secure, HIPAA compliant, military-grade encrypted video conferencing platform for health services.
Pre-Bid Meeting Date: 1/20/2022 2:00 PM
Documents:
| Documents as of 2/1/2022 |
|---|
| 22-DHS-RFP-18.pdf |
| Addendum 1.pdf |
Addition 1
Posted: 3/7/2022
Type of Addition: In Review
Addition 2
Posted: 10/17/2022
Type of Addition: Award Information
Documents:
Question 1
Posted: 1/4/2022
Question: The RFP covers the telecommunications needs for 2-way audio/video communications between one or more people. What health services are requested? Is there a patient examination aspect where the medical provider is remote?
Response: Please see addendum
Question 2
Posted: 1/7/2022
Question: Hi - In the RFP Document there is reference to an Exhibit A – Scope of Work and an Exhibit B – Contract Pricing; however, I did not see these in the document or in the attachments. Would you please provide a copy of these Exhibits? Thank you
Response: Please see addendum
Question 3
Posted: 1/13/2022
Question: What are the 140 Programs? When a Patient Calls to schedule virtual appointment on a 24/7 basis, what is the expected Lag time Expected before Provider Call back? Is there a current incumbent, if so who/what company? Is scoring in whole ( all or nothing) or in part ? Will there be anything for small business set-asides ? Can key personnel experience be used as a replacement for organizational experience, in the event the company is considered small and may not have the past performance as a company but has the experience from the key personnel ? What constitutes “For convenience” with respect to Contract termination? Is Vendor expected to provide full comprehensive healthcare service to County? What is the specific Patient Load? i:e; Primary care, Behavioral Health, Geriatrics, Health education etc. Does the contract allow for Billing for asynchronous telehealth? Will there be a small business specific offering?
Response: Please see addendum
Question 4
Posted: 1/13/2022
Question: When a Patient Calls to schedule virtual appointment on a 24/7 basis, what is the expected Lag time Expected before Provider Call back? Is there a current incumbent, if so who/what company?
Response: Please see addendum
Question 5
Posted: 1/13/2022
Question: Is scoring in whole ( all or nothing) or in part ?
Response: Please see addendum
Question 6
Posted: 1/13/2022
Question: Will there be anything for small business set-asides ?
Response: Please see addendum
Question 7
Posted: 1/13/2022
Question: Can key personnel experience be used as a replacement for organizational experience, in the event the company is considered small and may not have the past performance as a company but has the experience from the key personnel ?
Response: Please see addendum
Question 8
Posted: 1/13/2022
Question: What constitutes “For convenience” with respect to Contract termination?
Response: Please see addendum
Question 9
Posted: 1/13/2022
Question: Is Vendor expected to provide full comprehensive healthcare service to County?
Response: Please see addendum
Question 10
Posted: 1/13/2022
Question: What is the specific number for Patient Load? i:e; Primary care, Behavioral Health, Geriatrics, Health education etc.
Response: Please see addendum
Question 11
Posted: 1/13/2022
Question: Does the contract allow for Billing for asynchronous telehealth?
Response: Please see addendum
Question 12
Posted: 1/13/2022
Question: Will there be a small business specific offering?
Response: Please see addendum
Question 13
Posted: 1/18/2022
Question: Will you waive insurance requirements c. (Business Automobile Liability) and d. (Sexual Abuse and Molestation) since we do not have an office in Virginia and will not visit your location or contact your staff or their clients? All of our support is provided remotely.
Response: Please see addendum
Question 14
Posted: 1/18/2022
Question: Is the "Proposal Form" mentioned on page 13 of the RFP a form you provide or a document we provide?
Response: Please see addendum
Question 15
Posted: 1/20/2022
Question: What quantity of software licenses shall we use to calculate the total contract amount? Or do you prefer we quote a "per license" amount?
Response: Please see addendum
Question 16
Posted: 1/20/2022
Question: • Arlington County DHS clearly utilizes both Zoom and MS Teams currently. Is it Arlington County’s intent to move away from these solutions? What additional functionality is Arlington County looking for that is not achieved with the current Zoom and MS Team Platforms? • Would Arlington County DHS consider proposals that include additional functionality not called out in the scope of services, including the integration of calls into EMR?
Response: Please see addendum
Posted: 3/7/2022
Type of Addition: In Review
Posted: 10/17/2022
Type of Addition: Award Information
Documents:
Posted: 1/4/2022
Question: The RFP covers the telecommunications needs for 2-way audio/video communications between one or more people. What health services are requested? Is there a patient examination aspect where the medical provider is remote?
Response: Please see addendum
Posted: 1/7/2022
Question: Hi - In the RFP Document there is reference to an Exhibit A – Scope of Work and an Exhibit B – Contract Pricing; however, I did not see these in the document or in the attachments. Would you please provide a copy of these Exhibits? Thank you
Response: Please see addendum
Posted: 1/13/2022
Question: What are the 140 Programs? When a Patient Calls to schedule virtual appointment on a 24/7 basis, what is the expected Lag time Expected before Provider Call back? Is there a current incumbent, if so who/what company? Is scoring in whole ( all or nothing) or in part ? Will there be anything for small business set-asides ? Can key personnel experience be used as a replacement for organizational experience, in the event the company is considered small and may not have the past performance as a company but has the experience from the key personnel ? What constitutes “For convenience” with respect to Contract termination? Is Vendor expected to provide full comprehensive healthcare service to County? What is the specific Patient Load? i:e; Primary care, Behavioral Health, Geriatrics, Health education etc. Does the contract allow for Billing for asynchronous telehealth? Will there be a small business specific offering?
Response: Please see addendum
Posted: 1/13/2022
Question: When a Patient Calls to schedule virtual appointment on a 24/7 basis, what is the expected Lag time Expected before Provider Call back? Is there a current incumbent, if so who/what company?
Response: Please see addendum
Posted: 1/13/2022
Question: Is scoring in whole ( all or nothing) or in part ?
Response: Please see addendum
Posted: 1/13/2022
Question: Will there be anything for small business set-asides ?
Response: Please see addendum
Posted: 1/13/2022
Question: Can key personnel experience be used as a replacement for organizational experience, in the event the company is considered small and may not have the past performance as a company but has the experience from the key personnel ?
Response: Please see addendum
Posted: 1/13/2022
Question: What constitutes “For convenience” with respect to Contract termination?
Response: Please see addendum
Posted: 1/13/2022
Question: Is Vendor expected to provide full comprehensive healthcare service to County?
Response: Please see addendum
Posted: 1/13/2022
Question: What is the specific number for Patient Load? i:e; Primary care, Behavioral Health, Geriatrics, Health education etc.
Response: Please see addendum
Posted: 1/13/2022
Question: Does the contract allow for Billing for asynchronous telehealth?
Response: Please see addendum
Posted: 1/13/2022
Question: Will there be a small business specific offering?
Response: Please see addendum
Posted: 1/18/2022
Question: Will you waive insurance requirements c. (Business Automobile Liability) and d. (Sexual Abuse and Molestation) since we do not have an office in Virginia and will not visit your location or contact your staff or their clients? All of our support is provided remotely.
Response: Please see addendum
Posted: 1/18/2022
Question: Is the "Proposal Form" mentioned on page 13 of the RFP a form you provide or a document we provide?
Response: Please see addendum
Posted: 1/20/2022
Question: What quantity of software licenses shall we use to calculate the total contract amount? Or do you prefer we quote a "per license" amount?
Response: Please see addendum
Posted: 1/20/2022
Question: • Arlington County DHS clearly utilizes both Zoom and MS Teams currently. Is it Arlington County’s intent to move away from these solutions? What additional functionality is Arlington County looking for that is not achieved with the current Zoom and MS Team Platforms? • Would Arlington County DHS consider proposals that include additional functionality not called out in the scope of services, including the integration of calls into EMR?
Response: Please see addendum