Arlington County Government Sealed Solicitation
Title: 20-284-RFI Enterprise Payment Solution
Deadline: 7/17/2020 1:00 PM (UTC-05:00) Eastern Time (US & Canada)
Status: Awarded
Solicitation Number: 20-284-RFI
Description: Arlington County, Virginia, is soliciting information from Respondents having experience and abilities related to migrating and implementing a vendor-hosted, online Enterprise Payment Solution (EPS).
Documents:
| Documents as of 6/19/2020 |
|---|
| 20-284-RFI Enterprise Payment Solution.pdf |
Addition 1
Posted: 7/2/2020
Type of Addition: Addendum No. 1
Overview: Addendum No. 1 extends the due date.
Deadline: 7/17/2020 1:00 PM
Solicitation #: 20/284/RFI
Documents:
Addition 2
Posted: 7/8/2020
Type of Addition: Addendum No. 2
Overview: Addendum No. 2 answers vendor inquiries.
Deadline: 7/17/2020 1:00 PM
Solicitation #: 20-284-RFI
Documents:
Addition 3
Posted: 7/17/2020
Type of Addition: In Review
Addition 4
Posted: 7/20/2020
Type of Addition: 20-284-RFI, Enterprise Payment Solution
Overview: This was a Request for Information no award was made.
Question 1
Posted: 6/25/2020
Question: 1) Will the forthcoming RFP be limited to those firms who respond to the RFI? 2) With a component under E-Payment services listed as "Dedicated customer service support for staff and customers.” Is this indicating a 24/7 support staff or reasonably accessible support for the payment system?
Response: Please reference Addendum No. 2.
Question 2
Posted: 6/25/2020
Question: Does the County anticipate the solution being a 100% custom solution or an implementation of one or more off-the-shelf products?
Response: Please reference Addendum No. 2.
Question 3
Posted: 6/26/2020
Question: Questions: 1. Is this system will allow paying via International Cards? 2. Is this system will allow customers to pay via foreign currency? 3. Are we using any system right now and we need to migrate to a new system? If yes, do we require to migrate the old data? 4. Is there any specific Payment Solution (Payment Gateway) to be used here? or We can suggest the best possible payment solution 5. Are we going to allow other systems to integrate with our payment solutions via API? If yes, Please provide expectations toward it 6. What would a yearly volume be expected in terms of transactions and financials? Is there any pick period for a year? 7. Is there any hardware restrictions for deploying these solutions? Any specific standard and region to be used? 8. Do we have any timeline to start and Go Live?
Response: Please reference Addendum No. 2.
Question 4
Posted: 6/26/2020
Question: 1. Why is the county releasing an RFI and not an RFP? 2. Why are you putting a bid out at this time? 3. What is the name of your existing payments provider(s)? 4. Can you break down your consumer fees? example: 2.50% credit card and $1.00 e-Check, $3.00 debit card 4b. Do you absorb any fees? Do the consumers pay all the fees? 5. What departments currently use your payments processor? 6. Is there an integration requirement? Who would we integrate with? 7. Do you want IVR? Do you use IVR? Is it bilingual? 8. Do you pay any hidden fees? Set up fees? Annual or monthly fees to your existing payment provider? 9. How many POS card swipe devices to you use today? How many do you want for this RFI? 10. Do you use a Kiosk? Do you want a Kiosk? 11. How is the Software vendor and Credit Card Processor integrated? (Re-Time Bi-Directional, Batch File, etc.)? 12. How many payments to you process a month or a year?
Response: Please reference Addendum No. 2.
Question 5
Posted: 6/29/2020
Question: What is the timeline for the proposed Enterprise Payment Solution “Go Live” date and what are the drivers for going live on that date?
Response: Please reference Addendum No. 2.
Question 6
Posted: 6/29/2020
Question: How many systems in total require integrations to the proposed Enterprise Payment Solution?
Response: Please reference Addendum No. 2.
Question 7
Posted: 6/29/2020
Question: How can we submit the responses? Do you have any template/file where we can fill in our answers on the Responses?
Response: Please reference Addendum No. 2.
Question 8
Posted: 6/29/2020
Question: How can we submit the responses? Do you have any template/file where we can fill in our answers on the Responses?
Response: Please reference Addendum No. 2.
Question 9
Posted: 6/29/2020
Question: What billing and customer information systems does the County intend for the enterprise payment solution to integrate with?
Response: Please reference Addendum No. 2.
Question 10
Posted: 6/29/2020
Question: 1. Who is the County using as their Depository Bank? 2. Who is the County using as their Credit Card Processor? 3. Could the County please clarify what they mean by “On Behalf Of (OBO)” Payments. 4. Could the County provide a list of Gateways that the County is using today? 5. Could the County provide a breakdown of the individual departments and which Gateway is being used today? 6. Does the County have a unique customer account number that can be used throughout various departments? 7. Are constituents able to pay multiple departments within a single transaction – Example – Tax Bill and Utility Bill within the same transaction? Thank You!
Response: Please reference Addendum No. 2.
Question 11
Posted: 6/29/2020
Question: What County systems would the EPS vendor need to interface with?
Response: Please reference Addendum No. 2.
Question 12
Posted: 6/29/2020
Question: The RFI asks if the solution can have the “Same fee structure across all payment types.” In this case, does “payment types” refer to the items that are paid (e.g. real estate tax, utility bill, etc.), or is it referring to the payment tender (Amex, Visa, e-check, etc.)?
Response: Please reference Addendum No. 2.
Question 13
Posted: 6/29/2020
Question: Can the County provide any information on the timeline of this initiative, if the County ends up proceeding with an implementation?
Response: Please reference Addendum No. 2.
Question 14
Posted: 6/29/2020
Question: Are in-person transactions out of scope for this proposed EPS? If so, why? - How many physical office locations would require e-payment services? - How many total cashiering stations are there?
Response: Please reference Addendum No. 2.
Question 15
Posted: 6/29/2020
Question: Which bank is the banking services provider? (i.e. where funds are deposited)
Response: Please reference Addendum No. 2.
Question 16
Posted: 6/29/2020
Question: How many IVR lines are required? Would each department needing IVR have its own IVR line, or would it be one countywide IVR line?
Response: Please reference Addendum No. 2.
Question 17
Posted: 6/29/2020
Question: Would the County be interested in the vendor providing information on the digitization of services (getting paper and in-office transactions on the web), as part of this response?
Response: Please reference Addendum No. 2.
Question 18
Posted: 6/29/2020
Question: How many, and for which departments does the County envision using kiosks?
Response: Please reference Addendum No. 2.
Question 19
Posted: 6/29/2020
Question: How important is kiosk cash acceptance to the County? Would the County like more information about a network of physical cash acceptance locations, that is an alternative to cash accepting kiosks?
Response: Please reference Addendum No. 2.
Question 20
Posted: 6/29/2020
Question: What term are you looking for for hosted SaaS
Response: Please reference Addendum No. 2.
Posted: 7/2/2020
Type of Addition: Addendum No. 1
Overview: Addendum No. 1 extends the due date.
Deadline: 7/17/2020 1:00 PM
Solicitation #: 20/284/RFI
Documents:
Posted: 7/8/2020
Type of Addition: Addendum No. 2
Overview: Addendum No. 2 answers vendor inquiries.
Deadline: 7/17/2020 1:00 PM
Solicitation #: 20-284-RFI
Documents:
Posted: 7/17/2020
Type of Addition: In Review
Posted: 7/20/2020
Type of Addition: 20-284-RFI, Enterprise Payment Solution
Overview: This was a Request for Information no award was made.
Posted: 6/25/2020
Question: 1) Will the forthcoming RFP be limited to those firms who respond to the RFI? 2) With a component under E-Payment services listed as "Dedicated customer service support for staff and customers.” Is this indicating a 24/7 support staff or reasonably accessible support for the payment system?
Response: Please reference Addendum No. 2.
Posted: 6/25/2020
Question: Does the County anticipate the solution being a 100% custom solution or an implementation of one or more off-the-shelf products?
Response: Please reference Addendum No. 2.
Posted: 6/26/2020
Question: Questions: 1. Is this system will allow paying via International Cards? 2. Is this system will allow customers to pay via foreign currency? 3. Are we using any system right now and we need to migrate to a new system? If yes, do we require to migrate the old data? 4. Is there any specific Payment Solution (Payment Gateway) to be used here? or We can suggest the best possible payment solution 5. Are we going to allow other systems to integrate with our payment solutions via API? If yes, Please provide expectations toward it 6. What would a yearly volume be expected in terms of transactions and financials? Is there any pick period for a year? 7. Is there any hardware restrictions for deploying these solutions? Any specific standard and region to be used? 8. Do we have any timeline to start and Go Live?
Response: Please reference Addendum No. 2.
Posted: 6/26/2020
Question: 1. Why is the county releasing an RFI and not an RFP? 2. Why are you putting a bid out at this time? 3. What is the name of your existing payments provider(s)? 4. Can you break down your consumer fees? example: 2.50% credit card and $1.00 e-Check, $3.00 debit card 4b. Do you absorb any fees? Do the consumers pay all the fees? 5. What departments currently use your payments processor? 6. Is there an integration requirement? Who would we integrate with? 7. Do you want IVR? Do you use IVR? Is it bilingual? 8. Do you pay any hidden fees? Set up fees? Annual or monthly fees to your existing payment provider? 9. How many POS card swipe devices to you use today? How many do you want for this RFI? 10. Do you use a Kiosk? Do you want a Kiosk? 11. How is the Software vendor and Credit Card Processor integrated? (Re-Time Bi-Directional, Batch File, etc.)? 12. How many payments to you process a month or a year?
Response: Please reference Addendum No. 2.
Posted: 6/29/2020
Question: What is the timeline for the proposed Enterprise Payment Solution “Go Live” date and what are the drivers for going live on that date?
Response: Please reference Addendum No. 2.
Posted: 6/29/2020
Question: How many systems in total require integrations to the proposed Enterprise Payment Solution?
Response: Please reference Addendum No. 2.
Posted: 6/29/2020
Question: How can we submit the responses? Do you have any template/file where we can fill in our answers on the Responses?
Response: Please reference Addendum No. 2.
Posted: 6/29/2020
Question: How can we submit the responses? Do you have any template/file where we can fill in our answers on the Responses?
Response: Please reference Addendum No. 2.
Posted: 6/29/2020
Question: What billing and customer information systems does the County intend for the enterprise payment solution to integrate with?
Response: Please reference Addendum No. 2.
Posted: 6/29/2020
Question: 1. Who is the County using as their Depository Bank? 2. Who is the County using as their Credit Card Processor? 3. Could the County please clarify what they mean by “On Behalf Of (OBO)” Payments. 4. Could the County provide a list of Gateways that the County is using today? 5. Could the County provide a breakdown of the individual departments and which Gateway is being used today? 6. Does the County have a unique customer account number that can be used throughout various departments? 7. Are constituents able to pay multiple departments within a single transaction – Example – Tax Bill and Utility Bill within the same transaction? Thank You!
Response: Please reference Addendum No. 2.
Posted: 6/29/2020
Question: What County systems would the EPS vendor need to interface with?
Response: Please reference Addendum No. 2.
Posted: 6/29/2020
Question: The RFI asks if the solution can have the “Same fee structure across all payment types.” In this case, does “payment types” refer to the items that are paid (e.g. real estate tax, utility bill, etc.), or is it referring to the payment tender (Amex, Visa, e-check, etc.)?
Response: Please reference Addendum No. 2.
Posted: 6/29/2020
Question: Can the County provide any information on the timeline of this initiative, if the County ends up proceeding with an implementation?
Response: Please reference Addendum No. 2.
Posted: 6/29/2020
Question: Are in-person transactions out of scope for this proposed EPS? If so, why? - How many physical office locations would require e-payment services? - How many total cashiering stations are there?
Response: Please reference Addendum No. 2.
Posted: 6/29/2020
Question: Which bank is the banking services provider? (i.e. where funds are deposited)
Response: Please reference Addendum No. 2.
Posted: 6/29/2020
Question: How many IVR lines are required? Would each department needing IVR have its own IVR line, or would it be one countywide IVR line?
Response: Please reference Addendum No. 2.
Posted: 6/29/2020
Question: Would the County be interested in the vendor providing information on the digitization of services (getting paper and in-office transactions on the web), as part of this response?
Response: Please reference Addendum No. 2.
Posted: 6/29/2020
Question: How many, and for which departments does the County envision using kiosks?
Response: Please reference Addendum No. 2.
Posted: 6/29/2020
Question: How important is kiosk cash acceptance to the County? Would the County like more information about a network of physical cash acceptance locations, that is an alternative to cash accepting kiosks?
Response: Please reference Addendum No. 2.
Posted: 6/29/2020
Question: What term are you looking for for hosted SaaS
Response: Please reference Addendum No. 2.