Dorchester County Sealed Solicitation
Title: Request for Proposals for Answering Services
Deadline: 11/3/2017 2:00 PM (UTC-05:00) Eastern Time (US & Canada)
Status: Awarded
Solicitation Number: 2018-3282-3309-18
Description: Dorchester County cordially requests proposals to provide professional services necessary to answer/triage calls for Dorchester County Public Works (DCPW) and Dorchester County Water & Sewer (DCWS) and escalate emergency calls to appropriate staff. Dorchester County is seeking a Vendor to provide efficient messaging, superior customer service and communication support. This service will be provided after-hours, on County holidays, and on an as-needed basis.
Documents:
| Documents as of 10/13/2017 |
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Addition 1
Posted: 10/31/2017
Type of Addition: Questions & Answers
Overview: Please see attached document with answered questions regarding this solicitation.
Documents:
Addition 2
Posted: 11/3/2017
Type of Addition: In Review
Overview: Please see attachment for a list of the eight (8) responding companies.
Documents:
Addition 3
Posted: 11/17/2017
Type of Addition: Proposal Evaluations
Overview: Please see attached tabulation of evaluation results. A letter of intent was sent to Call Experts.
Documents:
Addition 4
Posted: 4/25/2018
Type of Addition: Award Information
Overview: Awarded to Call Experts.
Question 1
Posted: 10/18/2017
Question: Hello I am very interested in this opportunity however would you be able to supply a copy of the current contract in place for this opportunity?
Response: Last year’s average was $700/month for the combined services.
Posted: 10/31/2017
Type of Addition: Questions & Answers
Overview: Please see attached document with answered questions regarding this solicitation.
Documents:
Posted: 11/3/2017
Type of Addition: In Review
Overview: Please see attachment for a list of the eight (8) responding companies.
Documents:
Posted: 11/17/2017
Type of Addition: Proposal Evaluations
Overview: Please see attached tabulation of evaluation results. A letter of intent was sent to Call Experts.
Documents:
Posted: 4/25/2018
Type of Addition: Award Information
Overview: Awarded to Call Experts.
Posted: 10/18/2017
Question: Hello I am very interested in this opportunity however would you be able to supply a copy of the current contract in place for this opportunity?
Response: Last year’s average was $700/month for the combined services.