Franklin County School District Sealed Solicitation
Title: RFP 2020-100 Information Technology Maintenance Services
Deadline: 5/18/2020 10:00 AM (UTC-05:00) Eastern Time (US & Canada)
Status: Awarded
Solicitation Number: RFP 2020-100
Description:
The Franklin
County School Board (the Board) is soliciting proposals for the purpose of
identifying qualified companies to provide Information Technology Maintenance
Services, all in accordance with Conditions, Specifications, and/or Special
Provisions attached hereto.
Documents:
| Documents as of 4/15/2020 |
|---|
| RFP 2020-100_IT Maintenance Services_final_041420.pdf |
Addition 1
Posted: 5/12/2020
Type of Addition: Addendum #1
Overview: ITEM V. SCOPE OF WORK AND SPECIFICIATIONS
Documents:
Addition 2
Posted: 5/12/2020
Type of Addition: Questions and Answers
Overview:
- Does the FCSB require the
vendor to provide Help Desk support to the users? If so, how many users
will need to be supported? Yes,
1200 (approximately 200 staff plus
1,000 students/families)
- Can you provide an
inventory of your IT hardware and software, or advise how many servers,
endpoint devices, network switches, firewalls, printers, etc, are to be
covered under the contract? Our
IT inventory includes 24 switches, 6 servers, 1 firewall, 2,000+ endpoint
devices, 40+ printers, 130+ phones.
- Does the FCSB have a
response time requirement for on-site support? General response
time is on average 24 hours. However, there are circumstances that
require an immediate response. For example, if we are administering
nationwide testing on a Saturday and we are experiencing internet issues,
an immediate response would be required. Likewise, if
district phone service is disrupted on a Sunday, the issue would need to
be addressed before school hours begin on Monday.
- Is there a requirement for
the vendor to provide 24/7 remote monitoring of all IT infrastructure
devices (servers, endpoints, firewalls, switches, printers, etc)? Yes.
- Does the FCSB currently
have an IT staff? Yes, our IT staff consists of one Director of
Assessment, Management Information Systems, and Technology. Other IT
services are contracted.
- Is there a budget
established for this IT Maintenance Services contract? No.
- Does the FCSB currently
have a vendor providing IT Maintenance services? Yes.
- Are backup and disaster
recovery services included in the scope of work for this RFP? If
so, how is FCSB doing backups today (local or Cloud backups), what is the
frequency of backups, and the amount of data backed up? Yes, local and cloud back-ups daily.
Addition 3
Posted: 5/12/2020
Type of Addition: Questions and Answers
Overview: 9. In lieu of the current situations, would the District accept an electronic version of the response with a hard copy for the bid? The additional hard copies are preferred as the district normally utilizes the printed copies during the bid review and awarding process. However, we understand the current remote working environment for vendors and ourselves. Therefore, bids will not be rejected for producing less hard copies of the bid.
Addition 4
Posted: 5/22/2020
Type of Addition: Intent to Award
Overview: We anticipate awarding this bid to EagleTree Technologies at our June 2020 board meeting.
Addition 5
Posted: 6/26/2020
Type of Addition: Award Information
Documents:
Addition 6
Posted: 6/26/2020
Type of Addition: Award Information
Documents:
Posted: 5/12/2020
Type of Addition: Addendum #1
Overview: ITEM V. SCOPE OF WORK AND SPECIFICIATIONS
Documents:
Posted: 5/12/2020
Type of Addition: Questions and Answers
Overview:
- Does the FCSB require the
vendor to provide Help Desk support to the users? If so, how many users
will need to be supported? Yes,
1200 (approximately 200 staff plus
1,000 students/families)
- Can you provide an
inventory of your IT hardware and software, or advise how many servers,
endpoint devices, network switches, firewalls, printers, etc, are to be
covered under the contract? Our
IT inventory includes 24 switches, 6 servers, 1 firewall, 2,000+ endpoint
devices, 40+ printers, 130+ phones.
- Does the FCSB have a
response time requirement for on-site support? General response
time is on average 24 hours. However, there are circumstances that
require an immediate response. For example, if we are administering
nationwide testing on a Saturday and we are experiencing internet issues,
an immediate response would be required. Likewise, if
district phone service is disrupted on a Sunday, the issue would need to
be addressed before school hours begin on Monday.
- Is there a requirement for
the vendor to provide 24/7 remote monitoring of all IT infrastructure
devices (servers, endpoints, firewalls, switches, printers, etc)? Yes.
- Does the FCSB currently
have an IT staff? Yes, our IT staff consists of one Director of
Assessment, Management Information Systems, and Technology. Other IT
services are contracted.
- Is there a budget
established for this IT Maintenance Services contract? No.
- Does the FCSB currently
have a vendor providing IT Maintenance services? Yes.
- Are backup and disaster
recovery services included in the scope of work for this RFP? If
so, how is FCSB doing backups today (local or Cloud backups), what is the
frequency of backups, and the amount of data backed up? Yes, local and cloud back-ups daily.
Posted: 5/12/2020
Type of Addition: Questions and Answers
Overview: 9. In lieu of the current situations, would the District accept an electronic version of the response with a hard copy for the bid? The additional hard copies are preferred as the district normally utilizes the printed copies during the bid review and awarding process. However, we understand the current remote working environment for vendors and ourselves. Therefore, bids will not be rejected for producing less hard copies of the bid.
Posted: 5/22/2020
Type of Addition: Intent to Award
Overview: We anticipate awarding this bid to EagleTree Technologies at our June 2020 board meeting.
Posted: 6/26/2020
Type of Addition: Award Information
Documents:
Posted: 6/26/2020
Type of Addition: Award Information
Documents: