Dorchester County Sealed Solicitation
Title: On-Call Answering Services
Deadline: 9/16/2022 2:00 PM (UTC-05:00) Eastern Time (US & Canada)
Status: Awarded
Solicitation Number: RFP 2023-13
Description: Dorchester County seeks an after-hours on-call answering service that will receive incoming calls for Dorchester County Public Works (DCPW) and Dorchester County Water & Sewer (DCWS). Calls will be answered/triaged to gather basic information, and as appropriate, escalate emergency calls to suitable staff. Efficient messaging, superior customer service and communication support is required.
Documents:
| Documents as of 8/9/2022 |
|---|
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PLANHOLDERS:
| Date | Company Name |
|---|---|
| 8/9/2022 4:14:05 PM | Deltek |
| 8/10/2022 2:27:13 AM | SevenOutsource |
| 8/10/2022 7:29:47 AM | alisha pvt ltd |
| 8/10/2022 9:52:06 AM | TShayEnterprise |
| 8/10/2022 12:56:35 PM | Abacus Service Corporation |
| 8/10/2022 9:07:06 PM | CSK Development Group |
| 8/11/2022 11:48:04 PM | JA&E Veterans Support Center |
| 8/12/2022 10:31:40 AM | North America Procurement Council, Inc. PBC |
| 8/12/2022 11:07:08 AM | 22nd Century Technologies, Inc. |
| 8/14/2022 3:55:32 AM | GLOBALRFPHUB |
| 8/16/2022 11:43:47 AM | JCJ Brokerage LLC |
| 9/9/2022 10:56:22 AM | Gatestone & Co. International Inc. |
| 9/9/2022 11:31:09 AM | New Orleans Teleport, Inc. d/b/a CALLS PLUS |
| 9/12/2022 2:31:38 PM | AnswerNet |
| 9/12/2022 3:18:31 PM | SRPSupport |
| 9/15/2022 9:32:32 AM | McGhee and Associates LLC |
| 9/15/2022 12:10:18 PM | Flaunt your curves boutique LLC |
| 9/16/2022 12:08:38 PM | Gilson Software Solutuions-PHA, LLC |
| 10/28/2022 4:59:24 PM | Daupler |
| 11/15/2022 3:06:49 PM | Call Experts |
| 12/22/2022 3:23:27 PM | Net Gain Marketing |
| 8/10/2023 11:30:53 PM | Fabulous Winks and Jewels |
| 1/9/2024 8:49:14 AM | PWXPress |
| 1/22/2024 10:26:16 AM | Responsive Answering Service |
Addition 1
Posted: 9/9/2022
Type of Addition: Addendum #1
Overview: Responses to Questions received on RFP
Documents:
Addition 2
Posted: 9/16/2022
Type of Addition: In Review
Addition 3
Posted: 10/27/2022
Type of Addition: Award Information
Overview: This correspondence serves as a Notice of Award of a contract resulting from the above-referenced solicitation to firm, McGhee and Associates LLC
Documents:
Question 1
Posted: 8/30/2022
Question: Hello, Is it possible to see a copy of the previous winners contract? Thank you, Anika Oliver flauntyourcurvesboutique@gmail.com
Response: We have already responded to this question. Please see the public solicitation.
Question 2
Posted: 9/1/2022
Question: Please provide the historical call volume of inbound and outbound calls for the past 12 months for each unit.
Response: We have already responded to this question. Please see the public solicitation.
Question 3
Posted: 9/1/2022
Question: What is the average call length (talk time and after call work) for each unit?
Response: We have already responded to this question. Please see the public solicitation.
Question 4
Posted: 9/1/2022
Question: Must the selected vendor be located within Dorchester County or the State of South Carolina?
Response: We have already responded to this question. Please see the public solicitation.
Question 5
Posted: 9/1/2022
Question: What is the anticipated start date for this service? How much time will be given for service implementation?
Response: We have already responded to this question. Please see the public solicitation.
Question 6
Posted: 9/1/2022
Question: What is your preferred fee schedule (i.e. per minute, per call)?
Response: We have already responded to this question. Please see the public solicitation.
Question 7
Posted: 9/1/2022
Question: How are these services currently being provided? If by a third-party vendor, please name the vendor and length of the contracting relationship. If by in-house staff, please disclose the number of employees assigned to answer calls during each shift.
Response: We have already responded to this question. Please see the public solicitation.
Question 8
Posted: 9/1/2022
Question: How frequently is the answering service used during normal business hours?
Response: We have already responded to this question. Please see the public solicitation.
Question 9
Posted: 9/1/2022
Question: Can you please provide details regarding any required licensure?
Response: We have already responded to this question. Please see the public solicitation.
Posted: 9/9/2022
Type of Addition: Addendum #1
Overview: Responses to Questions received on RFP
Documents:
Posted: 9/16/2022
Type of Addition: In Review
Posted: 10/27/2022
Type of Addition: Award Information
Overview: This correspondence serves as a Notice of Award of a contract resulting from the above-referenced solicitation to firm, McGhee and Associates LLC
Documents:
Posted: 8/30/2022
Question: Hello, Is it possible to see a copy of the previous winners contract? Thank you, Anika Oliver flauntyourcurvesboutique@gmail.com
Response: We have already responded to this question. Please see the public solicitation.
Posted: 9/1/2022
Question: Please provide the historical call volume of inbound and outbound calls for the past 12 months for each unit.
Response: We have already responded to this question. Please see the public solicitation.
Posted: 9/1/2022
Question: What is the average call length (talk time and after call work) for each unit?
Response: We have already responded to this question. Please see the public solicitation.
Posted: 9/1/2022
Question: Must the selected vendor be located within Dorchester County or the State of South Carolina?
Response: We have already responded to this question. Please see the public solicitation.
Posted: 9/1/2022
Question: What is the anticipated start date for this service? How much time will be given for service implementation?
Response: We have already responded to this question. Please see the public solicitation.
Posted: 9/1/2022
Question: What is your preferred fee schedule (i.e. per minute, per call)?
Response: We have already responded to this question. Please see the public solicitation.
Posted: 9/1/2022
Question: How are these services currently being provided? If by a third-party vendor, please name the vendor and length of the contracting relationship. If by in-house staff, please disclose the number of employees assigned to answer calls during each shift.
Response: We have already responded to this question. Please see the public solicitation.
Posted: 9/1/2022
Question: How frequently is the answering service used during normal business hours?
Response: We have already responded to this question. Please see the public solicitation.
Posted: 9/1/2022
Question: Can you please provide details regarding any required licensure?
Response: We have already responded to this question. Please see the public solicitation.