County of Darlington Sealed Solicitation
Title: Information Technology Consultant
Deadline: 6/22/2023 3:00 PM (UTC-05:00) Eastern Time (US & Canada)
Status: Awarded
Solicitation Number: RFP 07-06-22-2023
Description: The County of Darlington, South Carolina is soliciting request for proposals from Information Technology Support Service companies to provide consultant service and support on a daily basis. Consultants will provide ongoing software, hardware, and network support as well as services to assist in procuring new hardware and software.
Documents:
| Documents as of 7/26/2023 |
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Addition 1
Posted: 6/22/2023
Type of Addition: In Review
Addition 2
Posted: 8/11/2023
Type of Addition: Award Information
Question 1
Posted: 3/21/2023
Question: What was the average time of ticket resolution for the 870 tickets last year? Of the 870 tickets requested last year, how many required onsite assistance? What needs are not being fulfilled by current vendor, why are you looking to change? What support is needed for QS1 and Springbrook software? Is Segra hosted voice deployed to all families? What is the total number of end users?
Response: 1. What was the average time of ticket resolution for the 870 tickets last year? Average ticket time varies. A ticket could be resolved in 15 minutes or a ticket could take 4 to 5 hours to resolve. 2. Of the 870 tickets requested last year, how many required onsite assistance? 99% percent of tickets last year required onsite assistance. 3. What needs are not being fulfilled by current vendor? Current vendor meets all of the Counties needs. 4. Why are you looking to change? The contract is set to expire and County needs to do the Solicitation process. 5. What support is needed for QS1 and Springbrook software? For QS1 the current vendor helps with remote logins, printer set ups and passwords. Springbrook is web based. 6.Is Segra hosted voice deployed to all families? No 7. What is the total number of end users? We have total of 171 license and you can reference Appendix A for Inventory list.
Question 2
Posted: 4/17/2023
Question: 1. Is it possible for a redacted updated version of the network map with pertinent information excluded to be provided? 2. Are the two Sheriff departments connected by direct fiber or internet to the County or are they working independently from each other? 3. Can an updated number of County phones and their systems be provided including the county and all municipalities? a. Will the County and all municipalities be placed on the same phone systems? b. Is the Segra or ShoreTel VoIP system listed being used by the County? 4. Do all the County and municipalities buildings require IT support? 5. When all the employees connect remotely through VPN which software is currently being used? 6. Is all software currently updated with the latest versions? a. What is the current version of QS1 software? 7. What software is currently being used and locations of all cameras? a. Is the data currently stored locally or in the cloud? b. Do the Sheriff departments and jails use camera systems? c. Can you provide the number of cameras, software used, and whether it is maintained by IT? 8. What version is the barracuda agents currently using and last year updated? 9. What are the ubiquity antennas currently being used for and type of network? 10. Do you have all logins needed for network devices? 11. Is low voltage wiring being installed in all new constructions? 12. Is it possible for the on-site technician to work Monday -Friday on a schedule of 8 am - 5pm in an adequate workspace? 13. Is the Springbook software utilizing the cloud or server base? 14. Is it possible for a walk through to be done by our company?
Response: 1. Is it possible for a redacted updated version of the network map with pertinent information excluded to be provided? N/A 2. Are the two Sheriff departments connected by direct fiber or internet to the County or are they working independently from each other? Darlington County only has only one Sheriff’s Office and it is connected by internet. 3. Can an updated number of County phones and their systems be provided including the county and all municipalities? Municipalities are separate entities from the County. There are approximately 94 Sega Host VOIP phones which are located in the Courthouse and See Appendix A for the balance of County phones. a. Will the County and all municipalities be placed on the same phone systems? No, municipalities not included they are separate entities. b. Is the Segra or ShoreTel VoIP system listed being used by the County? Yes 4. Do all the County and buildings require IT support? Yes 5. When all the employees connect remotely through VPN which software is currently being used? LogMeIn 6. Is all software currently updated with the latest versions? Yes a. What is the current version of QS1 software? Current vendor only supports remote logins, printer set ups and passwords. 7. What software is currently being used and locations of all cameras? Exact Vision a. Is the data currently stored locally or in the cloud? Server b. Do the Sheriff departments and jails use camera systems? Yes c. Can you provide the number of cameras, software used, and whether it is maintained by IT? See Appendix A in the RFP for the number of cameras and the system is maintained by our current IT 8. What version is the barracuda agents currently using and last year updated? RNWL Bar BBS390, BBS490, BSF200. Barracuda is updated every year. 9. What are the ubiquity antennas currently being used for and type of network? Beam internet to offsite buildings. Spectrum 10. Do you have all logins needed for network devices? Yes 11. Is low voltage wiring being installed in all new constructions? N/A 12. Is it possible for the on-site technician to work Monday -Friday on a schedule of 8 am -5pm in an adequate workspace? Technicians would need to be available 24 hours a day 7 days a week including nights, weekends, and holidays and must be able to handle multipliable tickets. 14. Is it possible for a walk through to be done by our company? You can schedule an appointment with Barry Odom at bodom@darcosc.net.
Question 3
Posted: 4/20/2023
Question: 1. Are there any specific technology concerns that you have with the current equipment that is already in the field? 2. Does your county have a helpdesk established on site? If so, how many technicians can it facilitate to support daily operations. 3.
Response: 1. Are there any specific technology concerns that you have with the current equipment that is already in the field? No, there are concerns with the equipment at this time. 2. Does your county have a helpdesk established on site? If so, how many technicians can it facilitate to support daily operations. Yes, We use Spiceworks to submit IT tickets from the Administration Office.
Question 4
Posted: 4/20/2023
Question: in regard to addendum no.1. " All potential bidders must be Level 4 South Carolina Law Enforcement Division Certified in order to work in the Emergency Operations Center, Sheriff’s Office, and 911 Communications Center. You will have to obtain or already have this certification in order to be awarded the bid. Is it correct to assume that if this is not met you cannot perform work for the county in general?
Response: Correct.
Posted: 6/22/2023
Type of Addition: In Review
Posted: 8/11/2023
Type of Addition: Award Information
Posted: 3/21/2023
Question: What was the average time of ticket resolution for the 870 tickets last year? Of the 870 tickets requested last year, how many required onsite assistance? What needs are not being fulfilled by current vendor, why are you looking to change? What support is needed for QS1 and Springbrook software? Is Segra hosted voice deployed to all families? What is the total number of end users?
Response: 1. What was the average time of ticket resolution for the 870 tickets last year? Average ticket time varies. A ticket could be resolved in 15 minutes or a ticket could take 4 to 5 hours to resolve. 2. Of the 870 tickets requested last year, how many required onsite assistance? 99% percent of tickets last year required onsite assistance. 3. What needs are not being fulfilled by current vendor? Current vendor meets all of the Counties needs. 4. Why are you looking to change? The contract is set to expire and County needs to do the Solicitation process. 5. What support is needed for QS1 and Springbrook software? For QS1 the current vendor helps with remote logins, printer set ups and passwords. Springbrook is web based. 6.Is Segra hosted voice deployed to all families? No 7. What is the total number of end users? We have total of 171 license and you can reference Appendix A for Inventory list.
Posted: 4/17/2023
Question: 1. Is it possible for a redacted updated version of the network map with pertinent information excluded to be provided? 2. Are the two Sheriff departments connected by direct fiber or internet to the County or are they working independently from each other? 3. Can an updated number of County phones and their systems be provided including the county and all municipalities? a. Will the County and all municipalities be placed on the same phone systems? b. Is the Segra or ShoreTel VoIP system listed being used by the County? 4. Do all the County and municipalities buildings require IT support? 5. When all the employees connect remotely through VPN which software is currently being used? 6. Is all software currently updated with the latest versions? a. What is the current version of QS1 software? 7. What software is currently being used and locations of all cameras? a. Is the data currently stored locally or in the cloud? b. Do the Sheriff departments and jails use camera systems? c. Can you provide the number of cameras, software used, and whether it is maintained by IT? 8. What version is the barracuda agents currently using and last year updated? 9. What are the ubiquity antennas currently being used for and type of network? 10. Do you have all logins needed for network devices? 11. Is low voltage wiring being installed in all new constructions? 12. Is it possible for the on-site technician to work Monday -Friday on a schedule of 8 am - 5pm in an adequate workspace? 13. Is the Springbook software utilizing the cloud or server base? 14. Is it possible for a walk through to be done by our company?
Response: 1. Is it possible for a redacted updated version of the network map with pertinent information excluded to be provided? N/A 2. Are the two Sheriff departments connected by direct fiber or internet to the County or are they working independently from each other? Darlington County only has only one Sheriff’s Office and it is connected by internet. 3. Can an updated number of County phones and their systems be provided including the county and all municipalities? Municipalities are separate entities from the County. There are approximately 94 Sega Host VOIP phones which are located in the Courthouse and See Appendix A for the balance of County phones. a. Will the County and all municipalities be placed on the same phone systems? No, municipalities not included they are separate entities. b. Is the Segra or ShoreTel VoIP system listed being used by the County? Yes 4. Do all the County and buildings require IT support? Yes 5. When all the employees connect remotely through VPN which software is currently being used? LogMeIn 6. Is all software currently updated with the latest versions? Yes a. What is the current version of QS1 software? Current vendor only supports remote logins, printer set ups and passwords. 7. What software is currently being used and locations of all cameras? Exact Vision a. Is the data currently stored locally or in the cloud? Server b. Do the Sheriff departments and jails use camera systems? Yes c. Can you provide the number of cameras, software used, and whether it is maintained by IT? See Appendix A in the RFP for the number of cameras and the system is maintained by our current IT 8. What version is the barracuda agents currently using and last year updated? RNWL Bar BBS390, BBS490, BSF200. Barracuda is updated every year. 9. What are the ubiquity antennas currently being used for and type of network? Beam internet to offsite buildings. Spectrum 10. Do you have all logins needed for network devices? Yes 11. Is low voltage wiring being installed in all new constructions? N/A 12. Is it possible for the on-site technician to work Monday -Friday on a schedule of 8 am -5pm in an adequate workspace? Technicians would need to be available 24 hours a day 7 days a week including nights, weekends, and holidays and must be able to handle multipliable tickets. 14. Is it possible for a walk through to be done by our company? You can schedule an appointment with Barry Odom at bodom@darcosc.net.
Posted: 4/20/2023
Question: 1. Are there any specific technology concerns that you have with the current equipment that is already in the field? 2. Does your county have a helpdesk established on site? If so, how many technicians can it facilitate to support daily operations. 3.
Response: 1. Are there any specific technology concerns that you have with the current equipment that is already in the field? No, there are concerns with the equipment at this time. 2. Does your county have a helpdesk established on site? If so, how many technicians can it facilitate to support daily operations. Yes, We use Spiceworks to submit IT tickets from the Administration Office.
Posted: 4/20/2023
Question: in regard to addendum no.1. " All potential bidders must be Level 4 South Carolina Law Enforcement Division Certified in order to work in the Emergency Operations Center, Sheriff’s Office, and 911 Communications Center. You will have to obtain or already have this certification in order to be awarded the bid. Is it correct to assume that if this is not met you cannot perform work for the county in general?
Response: Correct.