Adelanto Elementary School District Sealed Solicitation
Title: RFP 21/22-05 CONTACT TRACING
Deadline: 1/28/2022 10:00 AM (UTC-08:00) Pacific Time (US & Canada)
Status: Deadline Expired
Solicitation Number: 21/22-05
Description: COVID-19 SCREENING AND CONTRACT TRACING SERVICES
Documents:
| Documents as of 1/6/2022 |
|---|
| Login to view documents |
PLANHOLDERS:
| Date | Company Name |
|---|---|
| 1/6/2022 9:43:05 AM | RO HEALTH, INC. |
| 1/6/2022 9:50:56 AM | Remote Medical International |
| 1/6/2022 10:01:55 AM | Healthy Living Now, Inc. |
| 1/6/2022 11:24:26 AM | crisisgo Inc |
| 1/6/2022 12:23:44 PM | PWXPress |
| 1/6/2022 6:01:11 PM | AG Ltd |
| 1/7/2022 11:34:01 PM | Deltek |
| 1/10/2022 1:39:45 PM | Applied Memetics LLC |
| 1/10/2022 3:27:41 PM | Valerie Schlitt Associates Incorporated |
| 1/11/2022 7:05:22 AM | 22nd Century Technologies, Inc. |
| 1/12/2022 5:07:22 AM | Net Gain Marketing |
| 1/19/2022 9:18:39 AM | WellHealth Management, LLC |
| 1/19/2022 8:34:58 PM | IMS |
| 1/20/2022 5:17:11 PM | OPHI |
| 1/20/2022 5:20:12 PM | TShayEnterprise |
| 1/24/2022 10:04:13 PM | Online Data Services, LLC |
| 1/26/2022 3:04:49 PM | WellHealth Management, LLC |
| 7/7/2022 8:44:37 AM | Sterling Pathology |
Question 1
Posted: 1/12/2022
Question: Please reconfirm the due date for this procurement by providing it in response to answers to questions.
Response: PLEASE REFER TO RFP
Question 2
Posted: 1/12/2022
Question: What is the date by which you will answer these questions?
Response: PLEASE REFER TO RFP
Question 3
Posted: 1/12/2022
Question: Can you please provide greater explanation of your expectations related to any required subcontracting to minority-owned, women-owned, or other types or categories of small or disadvantaged businesses? For example, what is required with the proposal, and what is required to comply during the term of the contract?
Response: PLEASE REFER TO RFP
Question 4
Posted: 1/12/2022
Question: Are bidders permitted to deviate in any way from any manner of quoting fees you may be expecting? For example, if there is a pricing page in the RFP, can bidders submit an alternate fee structure? If there is no pricing page in the RFP, do you have any preference for how bidders should quote fees or can bidders create their own pricing categories?
Response: YES
Question 5
Posted: 1/12/2022
Question: Please describe your level of satisfaction with your current or recent vendor(s) for the same purchasing activity, if applicable.
Response: THIS QUESTION HAS NO RELEVANCE TO THE SOLICITATION.
Question 6
Posted: 1/12/2022
Question: Has the current contract gone full term?
Response: YES
Question 7
Posted: 1/12/2022
Question: Have all options to extend the current contract been exercised?
Response: YES
Question 8
Posted: 1/12/2022
Question: Who is the incumbent, and how long has the incumbent been providing the requested services?
Response: AM LLC, SINCE AUGUST 2021
Question 9
Posted: 1/12/2022
Question: To what extent will the location of the bidder’s proposed location or headquarters have a bearing on any award?
Response: NONE
Question 10
Posted: 1/12/2022
Question: How are fees currently being billed by any incumbent(s), by category, and at what rates?
Response: THIS QUESTION HAS NO RELEVANCE TO THE SOLICITATION.
Question 11
Posted: 1/12/2022
Question: What estimated or actual dollars were paid last year, last month, or last quarter to any incumbent(s)?
Response: THIS QUESTION HAS NO RELEVANCE TO THE SOLICITATION.
Question 12
Posted: 1/12/2022
Question: Please provide a complete list of the means of inbound and outbound communication the call center must accomodate.
Response: THIS QUESTION HAS NO RELEVANCE TO THE SOLICITATION.
Question 13
Posted: 1/12/2022
Question: Is previous experience with any specific customer information systems, phone systems, or software required?
Response: THIS QUESTION HAS NO RELEVANCE TO THE SOLICITATION.
Question 14
Posted: 1/12/2022
Question: What is the minimum required total call capacity?
Response: THIS QUESTION HAS NO RELEVANCE TO THE SOLICITATION.
Question 15
Posted: 1/12/2022
Question: What is the minimum simultaneous inbound call capacity?
Response: THIS QUESTION HAS NO RELEVANCE TO THE SOLICITATION.
Question 16
Posted: 1/12/2022
Question: What is the maximum wait time?
Response: THIS QUESTION HAS NO RELEVANCE TO THE SOLICITATION.
Question 17
Posted: 1/12/2022
Question: What is the maximum hold time?
Response: THIS QUESTION HAS NO RELEVANCE TO THE SOLICITATION.
Question 18
Posted: 1/12/2022
Question: What percentage of inbound calls must be answered by a live operator?
Response: THIS QUESTION HAS NO RELEVANCE TO THE SOLICITATION.
Question 19
Posted: 1/12/2022
Question: What percentage of calls must be resolved without a transfer, second call, or a return call?
Response: THIS QUESTION HAS NO RELEVANCE TO THE SOLICITATION.
Question 20
Posted: 1/12/2022
Question: What is the maximum percentage of calls that can be terminated by the caller without resolution?
Response: THIS QUESTION HAS NO RELEVANCE TO THE SOLICITATION.
Question 21
Posted: 1/12/2022
Question: Is there a minimum or maximum number of operators and supervisors?
Response: THIS QUESTION HAS NO RELEVANCE TO THE SOLICITATION.
Question 22
Posted: 1/12/2022
Question: What are the call center's hours of operation?
Response: THIS QUESTION HAS NO RELEVANCE TO THE SOLICITATION.
Question 23
Posted: 1/12/2022
Question: What are the required language options?
Response: THIS QUESTION HAS NO RELEVANCE TO THE SOLICITATION.
Question 24
Posted: 1/12/2022
Question: What is the required degree of dedication for the call center?
Response: THIS QUESTION HAS NO RELEVANCE TO THE SOLICITATION.
Question 25
Posted: 1/12/2022
Question: What is the required degree of dedication for the operators?
Response: THIS QUESTION HAS NO RELEVANCE TO THE SOLICITATION.
Question 26
Posted: 1/12/2022
Question: Are callers required or allowed to connect with a message verification system or pre-recorded message before connecting to a live operator, or must a live operator be the initial contact?
Response: THIS QUESTION HAS NO RELEVANCE TO THE SOLICITATION.
Question 27
Posted: 1/12/2022
Question: What are the recording requirements for inbound and outbound phone calls and how long must recordings be maintained?
Response: THIS QUESTION HAS NO RELEVANCE TO THE SOLICITATION.
Question 28
Posted: 1/12/2022
Question: What are the recording and storage requirements for non-phone communications?
Response: THIS QUESTION HAS NO RELEVANCE TO THE SOLICITATION.
Question 29
Posted: 1/12/2022
Question: What information is to be included in call logs?
Response: THIS QUESTION HAS NO RELEVANCE TO THE SOLICITATION.
Question 30
Posted: 1/12/2022
Question: What was your average monthly call volume over the past year?
Response: THIS QUESTION HAS NO RELEVANCE TO THE SOLICITATION.
Question 31
Posted: 1/12/2022
Question: What is the current number of seats for operators and supervisors at your existing call center?
Response: THIS QUESTION HAS NO RELEVANCE TO THE SOLICITATION.
Question 32
Posted: 1/12/2022
Question: What is the current average wait time for phone calls?
Response: THIS QUESTION HAS NO RELEVANCE TO THE SOLICITATION.
Question 33
Posted: 1/12/2022
Question: What is the current average handle time for phone calls and other types of communications?
Response: THIS QUESTION HAS NO RELEVANCE TO THE SOLICITATION.
Question 34
Posted: 1/12/2022
Question: What is the current average after-call work time for operators?
Response: THIS QUESTION HAS NO RELEVANCE TO THE SOLICITATION.
Question 35
Posted: 1/12/2022
Question: Over the past year, what is the percentage of calls received in English versus non-English?
Response: THIS QUESTION HAS NO RELEVANCE TO THE SOLICITATION.
Question 36
Posted: 1/12/2022
Question: Over the past year, what percentage of calls received were in Spanish?
Response: THIS QUESTION HAS NO RELEVANCE TO THE SOLICITATION.
Question 37
Posted: 1/12/2022
Question: What time of day, days of the week, or times of the year do calls typically peak?
Response: THIS QUESTION HAS NO RELEVANCE TO THE SOLICITATION.
Posted: 1/12/2022
Question: Please reconfirm the due date for this procurement by providing it in response to answers to questions.
Response: PLEASE REFER TO RFP
Posted: 1/12/2022
Question: What is the date by which you will answer these questions?
Response: PLEASE REFER TO RFP
Posted: 1/12/2022
Question: Can you please provide greater explanation of your expectations related to any required subcontracting to minority-owned, women-owned, or other types or categories of small or disadvantaged businesses? For example, what is required with the proposal, and what is required to comply during the term of the contract?
Response: PLEASE REFER TO RFP
Posted: 1/12/2022
Question: Are bidders permitted to deviate in any way from any manner of quoting fees you may be expecting? For example, if there is a pricing page in the RFP, can bidders submit an alternate fee structure? If there is no pricing page in the RFP, do you have any preference for how bidders should quote fees or can bidders create their own pricing categories?
Response: YES
Posted: 1/12/2022
Question: Please describe your level of satisfaction with your current or recent vendor(s) for the same purchasing activity, if applicable.
Response: THIS QUESTION HAS NO RELEVANCE TO THE SOLICITATION.
Posted: 1/12/2022
Question: Has the current contract gone full term?
Response: YES
Posted: 1/12/2022
Question: Have all options to extend the current contract been exercised?
Response: YES
Posted: 1/12/2022
Question: Who is the incumbent, and how long has the incumbent been providing the requested services?
Response: AM LLC, SINCE AUGUST 2021
Posted: 1/12/2022
Question: To what extent will the location of the bidder’s proposed location or headquarters have a bearing on any award?
Response: NONE
Posted: 1/12/2022
Question: How are fees currently being billed by any incumbent(s), by category, and at what rates?
Response: THIS QUESTION HAS NO RELEVANCE TO THE SOLICITATION.
Posted: 1/12/2022
Question: What estimated or actual dollars were paid last year, last month, or last quarter to any incumbent(s)?
Response: THIS QUESTION HAS NO RELEVANCE TO THE SOLICITATION.
Posted: 1/12/2022
Question: Please provide a complete list of the means of inbound and outbound communication the call center must accomodate.
Response: THIS QUESTION HAS NO RELEVANCE TO THE SOLICITATION.
Posted: 1/12/2022
Question: Is previous experience with any specific customer information systems, phone systems, or software required?
Response: THIS QUESTION HAS NO RELEVANCE TO THE SOLICITATION.
Posted: 1/12/2022
Question: What is the minimum required total call capacity?
Response: THIS QUESTION HAS NO RELEVANCE TO THE SOLICITATION.
Posted: 1/12/2022
Question: What is the minimum simultaneous inbound call capacity?
Response: THIS QUESTION HAS NO RELEVANCE TO THE SOLICITATION.
Posted: 1/12/2022
Question: What is the maximum wait time?
Response: THIS QUESTION HAS NO RELEVANCE TO THE SOLICITATION.
Posted: 1/12/2022
Question: What is the maximum hold time?
Response: THIS QUESTION HAS NO RELEVANCE TO THE SOLICITATION.
Posted: 1/12/2022
Question: What percentage of inbound calls must be answered by a live operator?
Response: THIS QUESTION HAS NO RELEVANCE TO THE SOLICITATION.
Posted: 1/12/2022
Question: What percentage of calls must be resolved without a transfer, second call, or a return call?
Response: THIS QUESTION HAS NO RELEVANCE TO THE SOLICITATION.
Posted: 1/12/2022
Question: What is the maximum percentage of calls that can be terminated by the caller without resolution?
Response: THIS QUESTION HAS NO RELEVANCE TO THE SOLICITATION.
Posted: 1/12/2022
Question: Is there a minimum or maximum number of operators and supervisors?
Response: THIS QUESTION HAS NO RELEVANCE TO THE SOLICITATION.
Posted: 1/12/2022
Question: What are the call center's hours of operation?
Response: THIS QUESTION HAS NO RELEVANCE TO THE SOLICITATION.
Posted: 1/12/2022
Question: What are the required language options?
Response: THIS QUESTION HAS NO RELEVANCE TO THE SOLICITATION.
Posted: 1/12/2022
Question: What is the required degree of dedication for the call center?
Response: THIS QUESTION HAS NO RELEVANCE TO THE SOLICITATION.
Posted: 1/12/2022
Question: What is the required degree of dedication for the operators?
Response: THIS QUESTION HAS NO RELEVANCE TO THE SOLICITATION.
Posted: 1/12/2022
Question: Are callers required or allowed to connect with a message verification system or pre-recorded message before connecting to a live operator, or must a live operator be the initial contact?
Response: THIS QUESTION HAS NO RELEVANCE TO THE SOLICITATION.
Posted: 1/12/2022
Question: What are the recording requirements for inbound and outbound phone calls and how long must recordings be maintained?
Response: THIS QUESTION HAS NO RELEVANCE TO THE SOLICITATION.
Posted: 1/12/2022
Question: What are the recording and storage requirements for non-phone communications?
Response: THIS QUESTION HAS NO RELEVANCE TO THE SOLICITATION.
Posted: 1/12/2022
Question: What information is to be included in call logs?
Response: THIS QUESTION HAS NO RELEVANCE TO THE SOLICITATION.
Posted: 1/12/2022
Question: What was your average monthly call volume over the past year?
Response: THIS QUESTION HAS NO RELEVANCE TO THE SOLICITATION.
Posted: 1/12/2022
Question: What is the current number of seats for operators and supervisors at your existing call center?
Response: THIS QUESTION HAS NO RELEVANCE TO THE SOLICITATION.
Posted: 1/12/2022
Question: What is the current average wait time for phone calls?
Response: THIS QUESTION HAS NO RELEVANCE TO THE SOLICITATION.
Posted: 1/12/2022
Question: What is the current average handle time for phone calls and other types of communications?
Response: THIS QUESTION HAS NO RELEVANCE TO THE SOLICITATION.
Posted: 1/12/2022
Question: What is the current average after-call work time for operators?
Response: THIS QUESTION HAS NO RELEVANCE TO THE SOLICITATION.
Posted: 1/12/2022
Question: Over the past year, what is the percentage of calls received in English versus non-English?
Response: THIS QUESTION HAS NO RELEVANCE TO THE SOLICITATION.
Posted: 1/12/2022
Question: Over the past year, what percentage of calls received were in Spanish?
Response: THIS QUESTION HAS NO RELEVANCE TO THE SOLICITATION.
Posted: 1/12/2022
Question: What time of day, days of the week, or times of the year do calls typically peak?
Response: THIS QUESTION HAS NO RELEVANCE TO THE SOLICITATION.