County of Beaufort Sealed Solicitation
Title: Request for Proposal for Website Services for the Beaufort County Treasurer's Office
Deadline: 3/4/2021 3:00 PM (UTC-05:00) Eastern Time (US & Canada)
Status: Awarded
Solicitation Number: RFP 030421
Description: The Beaufort County Treasurer’s Office (“the Department”) is issuing a Request for Proposal (RFP) for a website redesign and maintenance services. The department is seeking to maximize the use of technology to serve citizens and provide a high-quality customer service experience.
Pre-Bid Meeting Details: There is no Pre-Bid meeting scheduled.
Documents:
| Documents as of 2/4/2021 |
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Addition 1
Posted: 2/12/2021
Type of Addition: Q&A #1
Overview: Please see attached set of Questions and Answers
Deadline: 3/4/2021 3:00 PM
Solicitation #: RFP 030421
Documents:
Addition 2
Posted: 2/17/2021
Type of Addition: Q&A #2
Overview: Please see attached Q&A
Documents:
Addition 3
Posted: 2/18/2021
Type of Addition: Addendum 1
Overview: Please see attached Addendum
Deadline: 3/4/2021 3:00 PM
Solicitation #: RFP 030421
Documents:
Addition 4
Posted: 2/23/2021
Type of Addition: Q&A #3
Overview: Please see attached Q&A
Documents:
Addition 5
Posted: 3/1/2021
Type of Addition: Q&A #4
Overview: Please see attached Q&A
Documents:
Addition 6
Posted: 3/4/2021
Type of Addition: In Review
Addition 7
Posted: 5/4/2021
Type of Addition: Award Information
Overview: The contract was awarded to Pixel Freez
Amount: $48,500.00
Question 1
Posted: 2/5/2021
Question: 1. What is your current website domain URL that you want to redesign? 2. What is your estimate budget for the project total for 4 years? 3. Which framework you want for new website design example PHP, ReactJS, Angular etc.? 4. Do you have any specific requirement for data backup and recovery? 5. Are you looking content management system for redesign?
Response: 1. What is your current website domain URL that you want to redesign? It is listed in the RFP document. 2. What is your estimate budget for the project total for 4 years? Provide the best proposed cost for the project. 3. Which framework you want for new website design example PHP, ReactJS, Angular etc.? Propose the framework deemed best to meet the needs/goals of the RFP. 4. Do you have any specific requirement for data backup and recovery? In addition to any industry norms/standards, customer data is displayed for two years in the tax bill look up and six years in the data section. 5. Are you looking content management system for redesign? This question is unclear.
Question 2
Posted: 2/10/2021
Question: Hi, thanks for helping us understand your needs better. 1. What are the top reasons that visitors come to your site, beyond looking for tax bills or receipts, either based on analytics or on domain knowledge? 2. What kind of information is the dept looking to share and post on the new website, per item 3 of the "purpose of re-design" section? 3. What are the limitations of the current site in the department's view, in terms of ease-of-use? 4. Is analytics information about the site available? Curious if you have a "hot season" where traffic is much higher and more focused, etc., amongst other things 5. Do you have an identified list of functionalities that are missing from the website currently that you'd really like to add to the new one? Thank you.
Response: Please see these questions answered in the Q&A posted
Question 3
Posted: 2/16/2021
Question: The Data sub-menu under Resource Menu shows some analytics and data in tabular format, where does this data come from? What is the current setup for getting tax bill lookup?
Response: The data under Resources is provided in excel format via Dropbox to the current vendor. The other question has already been answered.
Question 4
Posted: 2/16/2021
Question: Is there a preference for the Oral Presentation and/or any portion of the work to be performed onsite or is it acceptable to the County for all communications to be virtual (via Zoom meetings or similar tools)?
Response: Yes
Question 5
Posted: 2/16/2021
Question: (1) Does an API currently exist for looking up paid tax receipts, and if so is there any documentation that can be shared at this time? (2) This RFP mentions the desire for content to be made available in multiple languages. Is your desire for the system to store internationalized versions of the site content, or integrate a 3rd party tool such as Google Translate? If it is the former, what languages would you like content to be translated into initially?
Response: 1) Does an API currently exist for looking up paid tax receipts, and if so is there any documentation that can be shared at this time? No, this functionality does not currently exist. 2) This RFP mentions the desire for content to be made available in multiple languages. Is your desire for the system to store internationalized versions of the site content, or integrate a 3rd party tool such as Google Translate? Please propose the best option, or options, that fulfill the needs of our foreign language customers. If it is the former, what languages would you like content to be translated into initially? Please propose the best option. However, the most requested language is Spanish.
Question 6
Posted: 2/17/2021
Question: As a follow up to Question 4, does the County require/prefer that any of this work be done onsite at the County offices?
Response: As long as the work doesn’t require being on-site, we don’t have a preference.
Question 7
Posted: 2/18/2021
Question: 1. Can you provide details on how data and pdfs are provided for property tax, vehicle tax, and delinquent taxes bill lookup? Is there a corresponding data file to match PIN/AIN/Name with the correct PDF? 2. Approximately how many PDF’s are provided each year? Historically, how have they been delivered to your current website provider? 3. The two latest years of bills are available on the website. Are the previous years kept on the website, or are they discarded? 4. Regarding the new tax receipt look-up feature, is there flexibility in how this data is provided? For example, can the data be specifically formatted as a comma-delimited CSV with agreed upon column structure? Or are you limited in how the data can be formatted and provided? 5. How will the receipts need to be presented? Will they be formatted as content on a webpage or do they need to be pre-formatted pdf’s? 6. The RFP states “ease of use” as one of the selection criteria? How will this be judged? Is there an opportunity for us to demo sites we’ve designed previously? 7. Why are you looking to change from your current website partner? 8. Is there anything you feel your current website partner could improve on? 9. What do you hope to accomplish by working with a new website partner? 10. Please provide a list of any 3rd party integrations you currently use or would like to integrate in the new website? 11. How would an improved website benefit your organization? 12. How do you view the role of your website in your organization? 13. What is your current monthly website budget? Is it too high, too low, or just right? 14. Is there a separate budget for one-time fees and implementation costs? 15. Are you currently paying a fixed, predictable price for your current website services? 16. What are your high-level growth plans for the next 3 years? 17. How do you anticipate your organization will change in the next year?
Response: Please see Q&A #3 posted
Posted: 2/12/2021
Type of Addition: Q&A #1
Overview: Please see attached set of Questions and Answers
Deadline: 3/4/2021 3:00 PM
Solicitation #: RFP 030421
Documents:
Posted: 2/17/2021
Type of Addition: Q&A #2
Overview: Please see attached Q&A
Documents:
Posted: 2/18/2021
Type of Addition: Addendum 1
Overview: Please see attached Addendum
Deadline: 3/4/2021 3:00 PM
Solicitation #: RFP 030421
Documents:
Posted: 2/23/2021
Type of Addition: Q&A #3
Overview: Please see attached Q&A
Documents:
Posted: 3/1/2021
Type of Addition: Q&A #4
Overview: Please see attached Q&A
Documents:
Posted: 3/4/2021
Type of Addition: In Review
Posted: 5/4/2021
Type of Addition: Award Information
Overview: The contract was awarded to Pixel Freez
Amount: $48,500.00
Posted: 2/5/2021
Question: 1. What is your current website domain URL that you want to redesign? 2. What is your estimate budget for the project total for 4 years? 3. Which framework you want for new website design example PHP, ReactJS, Angular etc.? 4. Do you have any specific requirement for data backup and recovery? 5. Are you looking content management system for redesign?
Response: 1. What is your current website domain URL that you want to redesign? It is listed in the RFP document. 2. What is your estimate budget for the project total for 4 years? Provide the best proposed cost for the project. 3. Which framework you want for new website design example PHP, ReactJS, Angular etc.? Propose the framework deemed best to meet the needs/goals of the RFP. 4. Do you have any specific requirement for data backup and recovery? In addition to any industry norms/standards, customer data is displayed for two years in the tax bill look up and six years in the data section. 5. Are you looking content management system for redesign? This question is unclear.
Posted: 2/10/2021
Question: Hi, thanks for helping us understand your needs better. 1. What are the top reasons that visitors come to your site, beyond looking for tax bills or receipts, either based on analytics or on domain knowledge? 2. What kind of information is the dept looking to share and post on the new website, per item 3 of the "purpose of re-design" section? 3. What are the limitations of the current site in the department's view, in terms of ease-of-use? 4. Is analytics information about the site available? Curious if you have a "hot season" where traffic is much higher and more focused, etc., amongst other things 5. Do you have an identified list of functionalities that are missing from the website currently that you'd really like to add to the new one? Thank you.
Response: Please see these questions answered in the Q&A posted
Posted: 2/16/2021
Question: The Data sub-menu under Resource Menu shows some analytics and data in tabular format, where does this data come from? What is the current setup for getting tax bill lookup?
Response: The data under Resources is provided in excel format via Dropbox to the current vendor. The other question has already been answered.
Posted: 2/16/2021
Question: Is there a preference for the Oral Presentation and/or any portion of the work to be performed onsite or is it acceptable to the County for all communications to be virtual (via Zoom meetings or similar tools)?
Response: Yes
Posted: 2/16/2021
Question: (1) Does an API currently exist for looking up paid tax receipts, and if so is there any documentation that can be shared at this time? (2) This RFP mentions the desire for content to be made available in multiple languages. Is your desire for the system to store internationalized versions of the site content, or integrate a 3rd party tool such as Google Translate? If it is the former, what languages would you like content to be translated into initially?
Response: 1) Does an API currently exist for looking up paid tax receipts, and if so is there any documentation that can be shared at this time? No, this functionality does not currently exist. 2) This RFP mentions the desire for content to be made available in multiple languages. Is your desire for the system to store internationalized versions of the site content, or integrate a 3rd party tool such as Google Translate? Please propose the best option, or options, that fulfill the needs of our foreign language customers. If it is the former, what languages would you like content to be translated into initially? Please propose the best option. However, the most requested language is Spanish.
Posted: 2/17/2021
Question: As a follow up to Question 4, does the County require/prefer that any of this work be done onsite at the County offices?
Response: As long as the work doesn’t require being on-site, we don’t have a preference.
Posted: 2/18/2021
Question: 1. Can you provide details on how data and pdfs are provided for property tax, vehicle tax, and delinquent taxes bill lookup? Is there a corresponding data file to match PIN/AIN/Name with the correct PDF? 2. Approximately how many PDF’s are provided each year? Historically, how have they been delivered to your current website provider? 3. The two latest years of bills are available on the website. Are the previous years kept on the website, or are they discarded? 4. Regarding the new tax receipt look-up feature, is there flexibility in how this data is provided? For example, can the data be specifically formatted as a comma-delimited CSV with agreed upon column structure? Or are you limited in how the data can be formatted and provided? 5. How will the receipts need to be presented? Will they be formatted as content on a webpage or do they need to be pre-formatted pdf’s? 6. The RFP states “ease of use” as one of the selection criteria? How will this be judged? Is there an opportunity for us to demo sites we’ve designed previously? 7. Why are you looking to change from your current website partner? 8. Is there anything you feel your current website partner could improve on? 9. What do you hope to accomplish by working with a new website partner? 10. Please provide a list of any 3rd party integrations you currently use or would like to integrate in the new website? 11. How would an improved website benefit your organization? 12. How do you view the role of your website in your organization? 13. What is your current monthly website budget? Is it too high, too low, or just right? 14. Is there a separate budget for one-time fees and implementation costs? 15. Are you currently paying a fixed, predictable price for your current website services? 16. What are your high-level growth plans for the next 3 years? 17. How do you anticipate your organization will change in the next year?
Response: Please see Q&A #3 posted