City of Avondale Sealed Solicitation
Title: AFTER-HOURS CITY ANSWERING SERVICES
Deadline: 6/30/2020 5:00 PM (UTC-07:00) Arizona
Status: Awarded
Solicitation Number: PW 20-054
Description: The City of Avondale (the “City”) is issuing this Request For Proposals (this “RFP”) seeking competitive proposals from qualified Contractors (“Contractors”) to provide professional telephone answering services for the support of the City’s operations, activities and programs, during night, holiday, weekend hours, or on an as needed basis; categorized as “after hours” as more particularly described in the RFP document.
Pre-Bid Meeting Date: 6/16/2020 9:00 AM
Pre-Bid Meeting Details: Join Zoom Meeting https://avondaleaz.zoom.us/j/91884628380?pwd=RWdtSFdiYWIyRzlqb1JIVlZIajFlUT09 Meeting ID: 918 8462 8380 Password: 402123 One tap mobile +12532158782,,91884628380# US (Tacoma) +13462487799,,91884628380# US (Houston) Dial by your location +1 253 215 8782 US (Tacoma) +1 346 248 7799 US (Houston) +1 669 900 9128 US (San Jose) +1 301 715 8592 US (Germantown) +1 312 626 6799 US (Chicago) +1 646 558 8656 US (New York) Meeting ID: 918 8462 8380 Find your local number: https://avondaleaz.zoom.us/u/aba78V6Qo0
Documents:
| Documents as of 5/27/2020 |
|---|
| RFP PW20-054 After-Hours Answering Services.pdf |
| How to respond to an online bid.pdf |
Addition 1
Posted: 6/11/2020
Type of Addition: Addendum No. 1
Overview: Q&A as of 06/11/2020
Documents:
Addition 2
Posted: 6/16/2020
Type of Addition: Pre-submittal Conference Attendee List
Overview: This is not a mandatory meeting. You can submit a proposal even if your name is not the list.
Documents:
Addition 3
Posted: 6/16/2020
Type of Addition: Addendum No. 2
Overview: Q&A as of 06/16/2020
Documents:
Addition 4
Posted: 7/8/2020
Type of Addition: In Review
Addition 5
Posted: 7/29/2020
Type of Addition: Oral Interview
Overview: Description: Per RFP 20-054 Section 2.1 A Evaluation Process. The Selection Committee had evaluated based on the selection criteria and relative weight of the selection criteria in this RFP and selected three(3) Vendors for oral interviews, and they are AnswerNet, AnswerNow, Inc. and Contact One Call Center.
Addition 6
Posted: 9/23/2020
Type of Addition: Award Information
Overview: Notice is hereby given that the City of Avondale has completed its evaluation of offers/proposals received for the above-mentioned Solicitation. The City Manager or designee has awarded the contracts to AnswerNet.
Question 1
Posted: 6/10/2020
Question: Do you currently have a service? Are you able to share what you are currently paying, is it a matter of public record? Can you share what your peak months are?
Response: Please see Addendum No. 1
Question 2
Posted: 6/10/2020
Question: Will the chosen vendor be required to use and log into the City of Avondale phone system during after hours? Will Avondale be providing incremental details on calls and when they might be coming in?
Response: Please see Addendum No. 1
Posted: 6/11/2020
Type of Addition: Addendum No. 1
Overview: Q&A as of 06/11/2020
Documents:
Posted: 6/16/2020
Type of Addition: Pre-submittal Conference Attendee List
Overview: This is not a mandatory meeting. You can submit a proposal even if your name is not the list.
Documents:
Posted: 6/16/2020
Type of Addition: Addendum No. 2
Overview: Q&A as of 06/16/2020
Documents:
Posted: 7/8/2020
Type of Addition: In Review
Posted: 7/29/2020
Type of Addition: Oral Interview
Overview: Description: Per RFP 20-054 Section 2.1 A Evaluation Process. The Selection Committee had evaluated based on the selection criteria and relative weight of the selection criteria in this RFP and selected three(3) Vendors for oral interviews, and they are AnswerNet, AnswerNow, Inc. and Contact One Call Center.
Posted: 9/23/2020
Type of Addition: Award Information
Overview: Notice is hereby given that the City of Avondale has completed its evaluation of offers/proposals received for the above-mentioned Solicitation. The City Manager or designee has awarded the contracts to AnswerNet.
Posted: 6/10/2020
Question: Do you currently have a service? Are you able to share what you are currently paying, is it a matter of public record? Can you share what your peak months are?
Response: Please see Addendum No. 1
Posted: 6/10/2020
Question: Will the chosen vendor be required to use and log into the City of Avondale phone system during after hours? Will Avondale be providing incremental details on calls and when they might be coming in?
Response: Please see Addendum No. 1