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["Exhibit A - Request for Quote - Facilities Live Answering Services"]
["RFQ0119ANSW"]
[]
["Vendor:"]
[]
["Questions:",{"$nulls":3},"Responses:"]
["Does your company provide a personalized greeting or prerecorded announcement? (Y/N)"]
[null,"If so, what is the additional charge for this, if any?"]
["Does your company charge a deposit or setup fees? (Y/N)"]
[null,"If so, how much?"]
["What is involved in the implementation/setup process?"]
["Does your company bill by the minute or per call?"]
[null,"If charging by the minute, what billing increment does your company use?"]
["How many minutes or calls are included in the plan?"]
[null,"How much would be charged if we go over the allotted minutes or calls?"]
["Does your company provide a way for us to track minutes/calls? (Y/N)"]
["Does your company charge extra for answering calls on nights, weekends, or holidays? (Y/N)"]
[null,"If so, how much?"]
["Does your company provide language translations? (Y/N)"]
[null,"If so, which languages?"]
[null,"If so, what is the additional charge per language?"]
["How are calls forwarded to your company's service?"]
[null,"Can our current phone number be used? (Y/N)"]
["How are messages delivered to us?"]
["Will messages be received in real-time? (Y/N)"]
["Does your company capture Caller ID? (Y/N)"]
["Does your company provide on-call scheduling through a web portal?"]
[null,"If so, what is the additional charge for this, if any?"]
["Are your operators based in the United States? (Y/N)"]
[null,"If not, where are your operators based?"]
["How many operators do you employ?"]
["Will there be dedicated operators for our business? (Y/N)"]
["What is the current ratio of operators to businesses with which you are currently contracted?"]
["What is the average hold time for a customer/client whose call has been answered by your company?"]
["On average, how many calls does each operator handle per hour?"]
["What happens if a customer/client calls while all operators are engaged in answering calls?"]
["If one of our customers/clients asks a question, are your operators able to answer it? If so, describe."]
["How does your company handle emergency calls?"]
[null,"Does your company have an escalation procedure for emergency calls? If so, describe."]
["Does your company have backup power/generators in case of power loss? (Y/N)"]
["Does your company have a protocol for an extended power outage? (Y/N)"]
[]
["The Proposer hereby declares understanding, agreement and certification of compliance to provide the items and/or services, at the prices quoted, in accordance with all terms and conditions, requirements and specifications of the original Request for Quote (RFQ) and as modified by any addenda thereto."]
[]
["Authorized Signature:"]
["Printed Name and Title:"]
["Company Name:"]
["Mailing Address:"]
["Phone:"]
["Email Address:"]