Addition 1

Name: Response To Questions

Overview:

Below and attached are answers to various questions that have been received concerning this RFP.                      CMMS Questions and Answers 

1. How many users will be using the system. Separately, how many of these users will only need access to the mobile version.

Canton Collections Systems Department - Approximately 16 users, 6 of which would need mobile versions.

Canton Water Department - Around 80 users, 24 of those users would need access to the mobile version.

Please remember that Stark County and other local public entities may opt to use this system as well.  Our response is just what we know of the City’s usage.

2. Is the intention run the system On-Premise or as a SaaS solution.

Both options will be considered when determining the “best” solution. The vendor should base the cost quotation on the most cost effective solution, but be able to provide either.

3. Whether companies from Outside USA can apply for this? 

         (like,from India or Canada)

Yes, if permitted by Federal, State and Local laws companies from outside the USA can apply.

4. Whether we need to come over there for meetings?

On-site meetings are not always required; conference calls can be utilized to save overall project costs.  Although, we believe on-site meetings will be more beneficial/productive, and occasionally necessary, for various tasks throughout development and implementation of the CMMS.

5. Can we perform the tasks (related to RFP) outside USA?

        (like, from India or Canada)

Yes, if permitted by Federal, State and Local laws companies can perform the tasks (related to RFP) outside USA.

6. Can we submit the proposals via email?

Proposals may be submitted via Vendor Registry (the bids and proposal tool that the City uses).  Registration is free.  This link is on the City’s web site:

https://vrapp.vendorregistry.com/Vendor/Register/Index/canton-oh-vendor-registration

7.       We also recognized that the City has requested that the proposal be limited to 40 pages.

Does this include our sample contract and the required signature pages/appendices?

No.  The forty pages are for proposal only.  Sample contract and the required signature pages/appendices are not to be included in the forty page count.

8. Is the City of Canton open to a cloud-based solution?

The City and County will consider a cloud-based option.  However, we will make a decision based on the “best” solution.

9. Who is the City of Canton’s ISP provider?

The City’s current ISP provider is Agile Networks.

10. What type of ISP service (bandwidth, dual homed) does the City of Canton have?

It is wireless microwave.

11. Does the City of Canton currently have a SaaS, IaaS provider (like AWS, or Azure)? 

The City does not have any of the items listed in the question above but we are considering this for the near future.

Is the City replacing an existing system(s), and if so, which system is it?  There is no existing system being replaced.  For the RFP, assume there is no historic work order data to be loaded.

If yes to above, is it the intention of the City to have the selected vendor convert data from the existing system? N/A

Has the City looked at other asset and work management solutions previous to this RFP Issuance? If yes, which systems?  Over the years various departments/staff have seen different CMMS products but a formal evaluation has not taken place.

Under Scope of Services, Item 4, you mention ‘Install the database and application software on the servers, workstations and mobile devices required for the CMMS solution.’ Can the City clarify if they are looking for an on premise solution or a hosted solution?  Both options will be considered when determining the “best” solution. The vendor should base the cost quotation on the most cost effective solution, but be able to provide either.

Regarding the City’s GIS, does the City have an ELA with ESRI?  No, Canton currently utilizes multi-user and stand-alone applications of ESRI as needed.

For Item 9 on Page 9, under ‘Other Software Integration, the RFP states ‘In addition, the City plans to begin using a Pavement Management System that is GIS compatible, database supported and is based on the ASTM 6433 Inspection Standard and the Pavement Condition Index (PCI).’ Does the City have an application already in mind or are they looking for the solution they select to have this functionality?  Canton recently executed a contract with the “PAVER” pavement management system.

Under the section Scenario D, for items 2 and 4, can the City please describe the desired result they are looking for and share their current work process for determining availability of labor, tools and supplies to perform work? These details will be clarified with vendors that are short-listed.

Under the section Scenario E, item 3, can the City please describe their uses for disconnected workflows? Are there large areas of dead spots within the City?  Although there is relatively good cellular coverage throughout the city, we want to make sure data is not lost if someone enters a dead zone.

Under the section Scenario E, item 8, can the City describe in detail what they are looking for in ‘Displaying tool and parts availability?’ These details will be clarified with vendors that are short-listed.

Under the section Scenario G item 7, can the City please describe the current workflow of notifying the warehouse that materials are needed? These details will be clarified with vendors that are short-listed.

Does the City have a warehouse manager? The CSD and CWD each have an individual (Storekeeper) who manages their respective inventories/warehouse. 

Under the section Scenario G, item 8, can the City please describe in detail their ‘stock issuance’ workflow?  These item will be clarified with vendors that are short-listed.

Does the City currently use a warehouse application? If so, what is it?  Canton Collection Systems Department utilizes an in house developed inventory system that will not be integrated into the selected CMMS system.  The Canton Water Department does not currently use a warehouse or inventory system, although we intend to in the future.

What type of mobile devices does the City currently use or will likely use in the future?  Do you have existing devices? Do you want only Windows, Android or iOS or are you open to a mix?  The City utilizes Windows applications for PC’s/laptops and iOS (iPads & iPhones) for mobile devices.

Does the City have an allocated budget for this project?   A predetermined budget has not been allocated to the purchase and implementation of the CMMS system but cost will be one of the criteria used in the decision making process.

Posted: 5/7/2019

• CMMS Questions and Answers050719.docx

Question 1

Posted: 4/17/2019

Question: 1. How many users will be using the system. Separately, how many of these users will only need access to the mobile version. 2. Is the intention run the system On-Premise or as a SaaS solution.

Response: 1. How many users will be using the system. Separately, how many of these users will only need access to the mobile version? Canton Collections Systems Department - Approximately 16 users, 6 of which would need mobile versions. Canton Water Department - Around 80 users, 24 of those users would need access to the mobile version. 2. Is the intention run the system On-Premise or as a SaaS solution? Both options will be considered when determining the “best” solution. The vendor should base the cost quotation on the most cost effective solution, but be able to provide either.